DELIVERY AND RETURN

Delivery with LAPOSTE and mondial relay : An email or SMS will inform you of the arrival of the parcel at the relay point. Go to the relay point with an ID.

If the package is not collected within 14 calendar days at the relay point, you will be charged for the new shipment.

Shipping: Packages are shipped within 1 to 2 business days after receipt of your payment.

International :

MyChicDress delivers in Europe via colissimo international or mondial relay delivered against signature.

Shipping: Packages are shipped within 1 to 2 business days after receipt of your payment.

Delivery time: the indicative delivery times are from D+5 to D+8 (working days) from the dispatch of the package.

INFORMATION ON RETURNS :

Upon presentation of your order number, you have 14 days to return a product.

 Our team will proceed to an exchange or will establish you a credit valid for 2 months.

The article(s) must be returned in perfect condition, in their original packaging or the same type, with the invoice or a copy, they must have the label attached to the article, they must not have been worn (smell of perfume), soiled (traces of makeup, stains) or damaged. The shoeboxes must be returned in their original packaging (not taped or damaged), the article(s) that do not meet these conditions, can not be taken back.

The return costs are at your expense. 

The customer has the free choice regarding the type of shipment however we advise you to send with tracking and keep the proof of shipment (in case of loss of parcel service of the post office you will be able to prove this return).

For a request of return thank you to contact us by e-mail: support@my-chic-dress.com in order to communicate you the address to which to send your return.

As soon as we receive your return authorization e-mail, you will be able to return the desired items to us at the address indicated.

Upon receipt of your return package, you will receive an e-mail confirming your return. 

For more information, please contact us by e-mail: 

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- ITEMS ON SALE NO REFUND OR EXCHANGE

NO REFUND

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